At www.skintaperfade.com, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines your rights and the procedures you need to follow to return a product and request a refund. This policy complies with Google’s terms and conditions.
Contents
1. Return Policy
Eligibility for Returns:
- Timeframe: You have 30 days from the date of purchase to return an item.
- Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items:
- Gift cards
- Downloadable software products
- Personal care items (e.g., combs, hairbrushes) once used
2. How to Initiate a Return
Step-by-Step Guide:
- Contact Us: Email us at skintaperfade@gmail.com with your order number, details of the product you wish to return, and the reason for the return.
- Receive Instructions: We will provide you with instructions on where to send your return and any additional information needed.
- Ship the Item: Send the item back to us using a trackable shipping method. You are responsible for the cost of return shipping.
3. Refund Policy
Eligibility for Refunds:
- Condition: Items must be received in their original condition and packaging.
- Inspection: Upon receiving your return, we will inspect the item and notify you of the status of your refund.
Refund Process:
- Approval: If your return is approved, we will process a refund to your original method of payment.
- Timeframe: Refunds are typically processed within 7-10 business days from the date of approval.
Late or Missing Refunds:
- Bank Processing: If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted.
- Contact Us: If you’ve done all of this and still have not received your refund, please contact us at skintaperfade@gmail.com
4. Exchanges
Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at skintaperfade@gmail.com and send your item to the address provided in the return instructions.
5. Shipping
Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Shipping Times: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
6. Contact Information
If you have any questions about our Return and Refund Policy, please contact us at:
Email: skintaperfade@gmail.com
By making a purchase on www.skintaperfade.com, you agree to this Return and Refund Policy.